Returns and Refunds
We want every order to be useful for your project. This page describes the current return process for unused, packed products.
Eligibility
Return requests should be raised within 7 days of delivery. Products must be unused, uninstalled, undamaged, and in their original packaging with accessories and invoice details.
Non-returnable items
Cut-to-size, custom, installed, used, damaged-by-installation, or specially procured items may not be eligible for return.
Process
Contact care@lautas.com with your order number, product details, and photographs. Our team will review the request and arrange the next step.
Refunds and replacements
Approved refunds are issued after inspection to the original payment method where possible. Replacement timing depends on stock and delivery availability.
